Delivery & Returns

Placing an order at, this is how it works

In case you don’t have an account for dayz yet, we will ask you once to create one. This process is fairly easy, you just fill in your personal data, after that dayz will verify and authorize your account. or future visits to our shop, you just have to log in and you’re ready to shop and drop your favourites in your shopping bag at any given time. Whenever you’re finished shopping at, you’ll be able to pay for the order in various ways, as described below.

How to pay for your items?

At you are enabled to choose between several payment methods:

- Via iDeal:

(If you have an account at any of the following banks, iDEAL is the most convenient payment method for you) ABN-AMRO, ASN Bank, Deutsche Bank, Friesland Bank, ING, Rabobank, RBS, SNS Bank, Triodos Bank and Van Lanschot Bankiers.

- Creditcard:

When paying by CreditCard you’ll be able to pay safe, secure and easy. We accept MasterCard, Visa and Maestro.

Delivery & Shipment of purchases

Orders placed on workdays (before 22:00) will be delivered at your store the next (business) day, if the shipping address is located in The Netherlands or Belgium. Orders placed during weekends will be delivered the next Tuesday. After placing your order you’ll receive an e-mail with track & trace information, which enables you to follow your package at any time. This way you stay up to date and you’ll know when to expect your new products; one of the USP’s (Unique Selling Points) of dayz!

24 & 31 December

On 24 & 31 December there will be different pick-up moments by our transport partners. Therefore the standard rule about ordering before 22:00 will not be in place. Below you will find the deviant pick-up time for our transporter:

PostNL Pick-up time: 16:00


If you have any complaints, questions or if you want to send certain articles back, feel free to contact our customer service. Our E-mail address is Rather speak to one of us via telephone, dial +31 (0)40 2493603. We’re glad to help you and are able to answer your question(s) from Monday to Friday, between 9am and 5.30pm.